Communication Officer – Department OF 911 Center Job Application

Overview

Position Title:Communication Officer

Company:City Of Augusta Ga

Location:Augusta, GA

Job Description:

The purpose of this classification is to answer and process emergency and non-emergency calls through the E-911 Communications Center. This is an entry level position. Incumbents in this classification work under the direct supervision of a seasoned Communications Officer and serve primarily as call takers; but individuals may spend time learning the dispatch consoles for Police, Sheriff, and Marshal’s Office.

Responsibilities:

• Forwards information to the appropriate emergency response units or agencies: and verifies and updates information through Georgia Crime Information Center (GCIC) and National Crime
• Information Center (NCIC).
• Provides lifesaving and pre-arrival instructions to callers; remains available to callers while units are in route; and checks medical status.
• Testifies in court as needed; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
• Utilizes a computer to enter and retrieve data: sorts and files records; and assists callers with information relating to police, fire, and Emergency Medical Services activity.
• Answers incoming emergency and non-emergency voice and Telecommunication Device for the
• Deaf (TDD) calls: determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Identifies incorrect or outdated information contained in the CAD: prepares and completes update forms for changes of street names and/or addresses; and submits to supervisor for verification.

Requirements:

• Skill in the operation of computers
• Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations
• Excellent communication skills both written and oral
• Strong supervisory skills
• Proficiency in working within deadlines, interpersonal communication, and report preparation
• Strong understanding of the factors relating to crisis intervention and calming techniques
• Good communication skills, both oral and written
• Strong people skills
• Demonstrated ability to work independently
• Considerable knowledge of telephone procedures and equipment
• Demonstrated ability to perform multiple tasks at one time