Commercial Quality Manager EMEA – Johnson & Johnson Job Openings Gillingham

Overview

Position Title: Commercial Quality Manager EMEA

Company: Johnson & Johnson

Location: Gillingham, UK

Job Description

Commercial Quality is the global Consumer organization responsible for Quality support to the commercial operations space, including distribution, in full compliance with health authority regulations and the Consumer Quality Standards. Within the Commercial Quality organization, this position is responsible for regional leadership of the Quality resources which provide Quality Operations support services in the areas of Transportation, Temperature Control, and Customer Service. The Deliver Quality Senior Manager leads a team responsible for ensuring the robustness, efficiency, effectiveness, and continuing suitability of service delivery in the EMEA region.

Responsibilities:

• Provides coaching, guidance, and leadership for the Deliver Quality team. Ensures continuous development of the team. Identifies high potential talent, mentors, and advocates for that talent, and works proactively to accelerate development.
• Leads improvement strategy that includes responsibilities for development, implementation, and optimization of the service model in the region. Drives the applicable Regional Quality Objectives process ensuring effective deployment and monitoring. Establishes programs to effectively monitor and assess the quality system through metrics, scorecards, and non-formal Quality Review with regional Deliver Operations.
• Is an extended Deliver Regional Operations leadership team (LT) member, acting as the SPOC for Quality representation on the LT. Responsible for delivering and explaining regional Quality performance metrics on a routine basis and representing Quality for annual regional Deliver objectives planning in transportation and customer service Quality.
• Ensures robust performance and continuous improvement of the supplier quality program. Responsible for strategic aspects of regional supplier management. Influences and drives improvement in supplier performance through engagement at quarterly business reviews.
• Participate in benchmarking activities and industry conferences; integrate knowledge into the program strategies
• Identify and explore best practices to improve regional processes in support of the Commercial and Deliver organizations.
• Ensure budget timelines are met (LRFP, MU, JU, BP), budgets are established and are monitored though out the year.

Requirements:

• Business Fluent in English.
• University degree from a nationally accredited institution.
• Decisive, organized, and able to lead people within a complex regional environment.
• Previous experience interfacing with global regulatory agencies, e.g., ANVISA, INVIMA, FDA, MHRA, TGA, notified bodies, etc., and a history of success and credibility resolving regulatory compliance issues.
• Experience in positions of increasing responsibility supporting large, multi-site, regional organizations, with broad quality system management experience, including advanced Quality Technology Systems.
• Excellent communication / presentation skills, able to inspire trust and quickly build credibility within the Quality & Compliance, Supply Chain, and Commercial organizations.
• Expert level knowledge on Audit and inspection, Change Control, NC/CAPA, Root Cause Analysis, Documentation Control