Overview
Position Title: Legal Assistant
Company: Co-op
Location: Coventry, UK
Job Description:
We’re looking for enthusiastic legal assistants to join our team in Stratford upon Avon. At Co-op Legal Services we are known for our ethical approach, innovative use of technology and commitment to members, customers and colleagues. We’re a leading provider of probate, estate planning and private client services, with a portfolio of commercial partnerships with blue chip clients in the financial advisory, insurance and banking sectors.
As a legal assistant, you’ll be supporting case handlers with a variety of tasks including general administration work, preparing documents, completing forms, and most importantly looking after our customers. This is a great opportunity to learn lots and develop your legal expertise with a business that always puts people at the heart of its strategy.
Responsibilities:
- support in the development and implementation of any process changes to the case management framework
- support case handlers by carrying out administrative work which meets the requirements of the case
- management framework (this will include a range of tasks including filing and managing the team’s post)
- support the case handlers with customer communications over the telephone, building up positive
- relationships and dealing with any issues which may arise with the customer
- work effectively from a task list on a daily basis, making sure that the task list is well maintained, scheduling
- follow-up tasks with both third parties and internal partners
Requirements:
- a keen eye for detail and accuracy
- a legal qualification or ambition to work towards one in the future
- great organisational skills, with the ability to manage conflicting priorities in a fast-pace environment
- some previous legal experience or an interest in building your career within legal services
- the ability to communicate professionally and sensitively with customers
- excellent customer service skills and experience
- solid administration experience, with great written and verbal communication skills
- a talent for building positive relationships with colleagues and customers
About Co-op
We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.
We’re also:
the UK’s number 1 funeral services provider
a major general insurer
a growing legal services business
As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in.
So, the more successful we are, the more we can give back to you and your local community.
That’s why we’re different.
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