City Of Seattle Careers – Human Resources Business Partner

Overview

Position Title: Human Resources Business Partner

Company: City Of Seattle’s

Location: Seattle, Washington, US

Job Description:

The Seattle Department of Community Safety & Communications (CSCC) manages the 9-1-1 Call Center which handles all emergency calls for the City of Seattle and is the busiest emergency call center in the State. Located in downtown Seattle, the call center provides 24/7 coverage to the city, and dispatchers work five different shifts.

Responsibilities:

• Provide consultation and support to management on a broad range of HR related issues and CSCC’s union relationships and CBAs.  Support daily operations by providing interpretive guidance of CBAs, department policies, and personnel rules, including progressive discipline and fact-finding investigations.  Make recommendations for next steps ensuring consistency and adherence to applicable standards.
• Plan and prepare materials and represent CSCC in grievances, arbitrations, labor/management initiatives, and collective bargaining negotiations.  Provide analysis, reference, documents and statistical data concerning labor legislation, prevailing union and management practices; establishes business processes and benchmarks.
• Administer Human Resource programs and protocols mandated by law, personnel rules, department policy, and CBAs.  Program oversight and support includes eligibility for employment, leave management and the ADA.
• Provide support in labor-management settings, facilitating discussions between labor and management.  Facilitate and support labor-management meetings, ensuring follow-through on identified action items and communication plans.
• Respond to information requests and compile documentation for various administrative proceedings.  Responsible for CSCC’s response to unemployment claims, including responding to and attending hearings.
• Monitor and track disciplinary actions using human resource information systems and database tools.  Produce reports and queries as required.
• Support department goals in promoting diversity and social justice.

Requirements:

• Commitment to applying the principles and practices of human resources to build internal capacity to support the department and City’s strategic objectives.
• Ability to build relationships based on trust and credibility is critical to success in this consultative role.
• Sound judgment, professional and personal credibility; the ability to build and maintain effective working relationships at all levels of the organization and with union representatives.
• Exceptional writing, research, and analytical skills coupled with expert level knowledge of labor relations.
• Self-starter mentality; comfortable with ambiguity, limited direction, and establishing something from nothing.
• Demonstrated ability to coach managers and supervisors to use industry best practices for maximum effectiveness.
• Excellent written and verbal communication, interpersonal skills; high-quality document and report preparation.
• Understanding of teams and how to grow and develop leaders.
• Excellent presentation skills and knowledge of employment laws such as ERISA, ADA, and other federal and state laws covering discrimination and equal opportunity employment.
• Ability to effectively work in a multi-cultural workplace with a diverse customer base.