City Of Houston Jobs – CUSTOMER SERVICE REPRESENTATIVE

Overview

Position Title: CUSTOMER SERVICE REPRESENTATIVE

Company: City Of Houston

Location: Houston, Texas, US

Job Description:

The Customer Service Representative I will efficiently and effectively plan, prioritize and schedule production work orders for field technicians, inspectors and utility mechanics. Prepares and/or maintains activity and productivity trackers. Researches, analyze and addresses external and internal customers’ inquiries, as well as coordinates with other service lines within Houston Public Works in a fast-paced environment. Proactively, timely and efficiently manages and responds to high volume of emails daily. Tasks will include planning and scheduling appointments, creation of work orders, and dispatching. Responsible for intake, investigations and reconciliation of 311 Lagan cases, Mayoral cases, Director’s Office cases, etc. that are directed to Meter Services. Researches issues in INFOR (IPS), Lagan (D365), City Works and other applications/portals. Interfaces with supervisors and managers from each business unit to ensure service level agreement (SLA) adherence. Must have the ability to work independently with minimal supervision. May perform other related duties as requested.

Responsibilities:

• Floor mopping, polishing, stripping and waxing
• Furniture dusting and polishing
• Rug vacuuming and shampooing
• Window washing; furniture unloading and moving
• Performs other related maintenance/janitorial services as requested
• Driving to various locations to perform custodial duties when needed.
• Orders cleaning supplies and maintains cleaning equipment
• Cleans restrooms
• Empties trash and sets out for collection

Requirements:

• Preference will be given to detailed-oriented applicants who are able to demonstrate advanced written and verbal communication skills, as well as intermediate level computer skills in MS Word and MS Excel.
• Ideal candidate will have a passion for customer service and a history of dedication to excellence in their work and good attendance.
• They will have analytical skills, time management skills and problem-solving capabilities. Perfect candidate will be tech savvy and will have a desire to learn our processes.