Capita Part Time Jobs – Customer Service Advisor In Cardiff

Overview

Position Title: Customer Service Advisor

Company: Capita

Location: Cardiff, UK

Job Description:

The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.
You will be responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details are kept up-to-date and providing a quality service to achieve first time resolution while promoting the legal requirements for a TV Licence.

Responsibilities:

• Escalating any problems or issues that may occur
• Supporting team members as and when required
• Answering calls from individuals looking to join the British Army
• Responding to candidate questions regarding various stages in the recruitment process
• Responding to online webchat enquiries
• Accurately updating the internal database

Requirements:

• Familiarity with army careers, would be an advantage
• Adaptable to in house database
• Good communication skills
• Comfortable working in a team environment as well as independently
• Previous customer service skills – face to face or over the telephone
• Computer literate using Microsoft Office Suite