Capita Careers – Customer Service Advisor In Leeds

Overview

Position Title: Customer Service Advisor

Company: Capita

Location: Leeds, UK

Job Description:

Capita in partnership with Samsung are looking for individuals to join their retail department, who are dynamic and enthusiastic, who puts the customer first and aims for a first time resolve, first time every time.

To get you to where you need to be, you will be trained in every aspect of the customer experience, ensuring their journey with is both enjoyable and positive.

Responsibilities:

• adhering to data protection and confidentiality laws
• giving administrative support to ensure all queries are correctly logged and updated in line with our processes
• working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets
• handling customer queries and delivering high quality service throughout
• using your product knowledge to proactively find answers and solve problems

Requirements:

• someone who works well independently and takes ownership of customer issues
• a drive to solve problems and help people
• an understanding or ability to learn about the different processes within a contact centre environment
• A quiet and private place for you to work at home with a strong WiFi signal
• a clear, confident communicator, even when faced with challenges
• someone who gets on well with others, and understands how to approach different customer interactions
• a great listener with attention to detail, who can demonstrate empathy and patience