Bilingual Call Center Agent – Canon Canada Careers Brampton

Overview

Position Title: Bilingual Call Center Agent

Company: Canon Canada

Location: Brampton, On, Canada

Job Description

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Work-style Program offers the best of both situations: structure and sociability with independence and flexibility.

Responsibilities:

• assigning service calls
• maintaining appointment schedules
• monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
• monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
• Respond to customer calls to support the team as required

Requirements:

• Ability to quickly learn in-house systems, policies, procedures
• Experience with using Google Maps
• Basic MS-Office skills
• 1-3 years of related work experience