Overview
Position Title: Café Manager
Company: Grand Central
Location: Wakefield, UK
Job Description
The Café Manager oversees all operations supporting Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality, local, and sustainable ingredients. The Café Manager is key to developing the people, process, and accountability to help GCB cafés thrive. They develop skilled and passionate employees who celebrate our customer’s choice to purchase Grand Central products is a core responsibility. Inspires and motivates café team members to provide exceptional products and outstanding customer service.
Responsibilities:
- The Café Manager is directly responsible for all café facilities, budgeting, and maintaining employee morale within the parameters of Grand Central’s mission and financial goals.
Requirements:
- 3 or more years’ experience managing in a restaurant environment; fast casual experience preferred
- Experience coaching, training, and mentoring teams required
- A passion for delicious food and exceptional customer service
- Enthusiasm for and experience with developing employees
- Basic technical literacy including knowledge of Excel, Word, email, and the ability to learn new ordering and inventory systems
- Experience and expertise in all floor positions: customer service, barista, and sandwich production (pastry production experience a plus)
- Must be at least 18 years old
About Grand Central
Grand Central is an open-access passenger train operator with a reputation for industry-leading customer satisfaction. We connect communities in the North East and Yorkshire with London. Grand Central is part of the Arriva group, an international transport company.
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