Bulb Jobs – Energy Specialist: Customer Service In Leeds, UK

Overview

Position Title: Energy Specialist: Customer Service

Company: Bulb

Location: Leeds, UK

Job Description

We are the UK’s biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe’s fastest growing company by the Financial Times.

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp.

Responsibilities:

• As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb’s long-term success. We’re looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
• You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

Requirements:

• You have excellent communication and writing skills
• You care deeply about how companies treat their customers
• You have a minimum of 1 year of experience in a phone based customer service role or you’re a Graduate
• You’re resilient and you cope well with difficult situations
• You can think on your feet and use your initiative in ambiguous situations
• You work well with structure in your day
• You’re comfortable with numbers and learning new technology
• You have a high speed internet connection and a quiet comfortable place to work in the UK
• You relish the idea of self learning and personal development
• You’re motivated by hitting and exceeding targets
• You’re reliable, energetic and able to prioritise effectively
• You’re able to work in shift patterns
• You see obstacles as challenges and you enjoy complex problem solving