Bulb Jobs – Customer Operations Specialist In Hull, UK

Overview

Position Title: Customer Operations Specialist

Company: Bulb

Location: Hull, UK

Job Description

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

Responsibilities:

• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll design new processes and playbook these results to share with other teams
• You’ll identify local product improvements and work with product teams to bring these ideas to life
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.

Requirements:

• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You’re comfortable with numbers and learning new technology
• You have relevant experience in operations, consulting or other related fields
• You’re a self-starter with a record of exciting achievements
• You have excellent communication and writing skills