Bulb Energy Careers – Energy Specialist: Customer Service In Norwich, UK

Overview

Position Title: Energy Specialist: Customer Service

Company: Bulb

Location: Norwich, UK

Job Description

Bulb is an energy management company and a Tech company.

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you’re invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Responsibilities:

• As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb’s long-term success. We’re looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
• You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

Requirements:

• You relish the idea of self learning and personal development
• You can think on your feet and use your initiative in ambiguous situations
• You have a minimum of 1 year of experience in a phone based customer service role or you’re a Graduate
• You see obstacles as challenges and you enjoy complex problem solving
• You’re comfortable with numbers and learning new technology
• You’re resilient and you cope well with difficult situations
• You care deeply about how companies treat their customers
• You have a high speed internet connection and a quiet comfortable place to work in the UK
• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You have excellent communication and writing skills
• You’re able to work in shift patterns
• You’re reliable, energetic and able to prioritise effectively