Overview
Position Title: Seasonal Beauty Assistant
Company: Boohoo Group PLC
Location: Manchester, England, United Kingdom
Job Description:
As a Beauty Assistant, you are an essential part of a team that delivers the extraordinary service our customers expect from Debenhams Beauty. Maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things Debenhams Beauty and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest trends and services we offer.
Responsibilities:
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
- Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
Requirements:
- Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Replenish stock, maintain the Debenhams Beauty standards and inspire others to deliver the same
- An example of our PACT values, a trusted and respected colleague who works well as part of a passionate team.
- You’ll be a sales and service expert by upholding our PACT values (Passion, Agile, Creative and Team), you’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
About Boohoo Group PLC
boohoo group plc is leading online fashion group now home to 13 brands including boohoo, boohooMAN, PrettyLittleThing, Nasty Gal, MissPap, Karen Millen, Coast, Oasis, Warehouse, Debenhams, Dorothy Perkins, Wallis and Burton. Bringing up to the minute clothing, shoes, accessories and beauty to millions of customers across the globe.
Our philosophy’s pretty simple: we don’t take fashion or life too seriously.
-
Events and Visits Manager – Treasury Jobs Uk Newcastle upon Tyne
HM Treasury -
Events and Visits Manager – Treasury Jobs Kingston upon Hull
HM Treasury -
Events and Visits Manager – Hm Treasury Jobs Guide Post
HM Treasury -
Personal Assistant – Hm Treasury Graduate Scheme Plymouth
HM Treasury -
Personal Assistant – Treasury Graduate Scheme Edinburgh
HM Treasury -
Personal Assistant – Treasury Jobs Manchester
HM Treasury -
Correspondence Drafter – Hm Treasury Jobs Liverpool
HM Treasury -
Policy Advisor – Treasury Graduate Scheme Norwich
Anywhere -
Sanctions Adviser – Treasury Jobs Uk Darlington
HM Treasury -
Lead Data Engineer – Treasury Jobs London
HM Treasury -
Events – Hm Treasury Jobs Nottingham
HM Treasury -
Counter Fraud – Hm Treasury Graduate Scheme Newcastle upon Tyne
HM Treasury -
Sanctions Adviser – Treasury Graduate Scheme Kingston upon Hull
HM Treasury -
Sanctions Adviser – Treasury Jobs Uk Guide Post
HM Treasury -
Lead Data Engineer – Hm Treasury Jobs Edinburgh
HM Treasury