Bbc Careers – Senior User Experience Researcher In Cardiff

Overview

Position Title:Senior User Experience Researcher

Company: BBC

Location:Cardiff

Job Description:

BBC UX&D designs amazing digital experiences – from apps to websites, iPlayer to News. It’s an exciting time to be a design researcher as we focus our efforts around six key products and the systems and services that support them.UX designers, architects, writers and researchers collaborate closely with product, editorial and technical teams from across the BBC. Together we create elegant, delightful digital experiences on mobile, tablet, desktop and TV across a range of digital products. We also design the ‘behind the scenes’ tools, services and employee experience which help make these happen.Working together with users and colleagues, you’ll take a holistic, human-centred approach to help create a BBC that’s truly fit for the digital age.In UX&D you’ll have the opportunity to regularly rotate in to new spaces. Your first placement will be in the News, Sport and Core Squad.

Responsibilities:

• Support the projects of midweight and junior research colleagues, helping them to build experience and work towards their own development goals.
• Lead the squad on the more complex research projects.
• Commission and oversee external research agencies.
• Investigate new research or design methodologies and ensure the team are kept up to date with advances within the user experience field.
• Work with stakeholders and squad members to prioritise research needs and define the squad’s research programme.
• Input into recruitment and management of midweight and junior staff
• Draw on your extensive knowledge of different methodologies to make recommendations around where research will deliver the most value.

Requirement:

• You’ve probably worked alongside designers and business analysts to discover requirements in complex environments, and are happy and capable of running multiple projects at once.
• Experience advocating for the user and their needs.
• Building empathy with different kinds of stakeholders, flexing your approach to achieve the best results.
• You have extensive knowledge of different research methodologies and are able to articulate insights in a way that lands with colleagues and results in real, tangible changes.
• You enjoy teaching others, and helping teams get more from research.