Bank Jobs Near Me – Decisioning Scientist In Stourbridge

Overview

Position Title: Decisioning Scientist

Company: NatWest Group

Location: Stourbridge, UK

Job Description

As a Decisioning Scientist, you’ll be working with a team responsible for the design and build of effective market leading journeys that deliver value to the bank and to customers within our decisioning capability. You’ll be developing strong relationships with senior stakeholders to agree strategic priorities and align resources with effective resource management, planning and prioritisation of work to meet the vision and goals.

Responsibilities:

• You’ll oversee the design, development and delivery of a highly effective multi-channel customer contact communication strategy, through the intelligent and safe use of data
• Your work will make sure that we proactively meet our customer needs and provide a seamless, personalised engagement across all journeys
• This is an opportunity to gain exposure as you build strong relationships with a range of stakeholders and work in a collaborative and supportive environment

Requirements:

• Developing a decisioning strategy and plan, aligned to stakeholder objectives, to drive business performance and make improvements to the overall customer experience
• Working collaboratively with stakeholders to understand strategies and deliver an overall decisioning capability that supports this, while continuously improving and optimising their effectiveness utilising an Agile methodology
• Advocating our decisioning capability, for the development and delivery of great customer experiences, and supporting future use cases for capabilities
• Understanding and using complex data sources, turning these into meaningful and actionable information, enabling next best action proposition development and quantifying the business impact
• Coaching and developing less experienced colleagues and delivering through others as necessary with a range of analytical tools