Authentication – Mastercard Jobs London

Overview

Position Title: Authentication

Company: Mastercard

Location: London, UK

Job Description

The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Responsibilities:

• Subject Matter Expertise: Regional go-to person for AA&F, assisting with specialist sales support and product development/refinement as needed, and focused on knowledge sharing and development of team members regionally and globally
• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions and how digital helps address clients’ problems.
• Client Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
• Commercial Orientation: Ability to identify strong opportunities within the AA&F space, including identification of cross-sell opportunities beyond direct project work, and partner with broader Client Services teammates on contracting activities, leveraging knowledge of capabilities and how they fit together to create relevant solutions for clients.

Requirements:

• Appreciation of how digital enablement can enhance cardholder acceptance
• Understand the process and procedures of managing a multiple skilled operational center
• Strong insights into PSD2, especially key components of Strong Customer Authentication
• Acquiring risk management knowledge and experience
• Deep knowledge of mitigating fraud losses through advanced fraud strategy capabilities and analytics
• Strong numerical aptitude
• Appreciation of the scheme’s rules and regulations
• Experience in a consulting organization as a consultant is a bonus
• Experience directly managing multiple people across multiple projects
• Experience as a mentor
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)