Asos Careers Uk – Warehouse Operative In Manchester

Overview

Position Title: Warehouse Operative

Company: ASOS.com

Location: Manchester, UK

Job Description:

Are you looking for a permanent position with guaranteed hours? Do you want to be part of a well-known, reputable logistics company? Do you want to be part of a huge site where the opportunities for growth are endless to progress your career?

Responsibilities:

• Working collaboratively with stakeholders, identifying and sharing trends to help continuously improve ASOS customer experience
• Managing your own development and supporting others to maximise team potential
• Driving a high-performance culture within your team and peer group, through role modelling and effective performance management
• Supporting CC digital care global roll out by supporting the learning and testing of new processes, technologies and initiatives
• Responsible for the day-to-day management of a team of EN Model Office Advisors
• Empowering and coaching advisors to deliver a customer experience that we’re proud of
• Using performance data to identify areas for improvement, diagnose root causes of under-performance, identifying action to improve customer experience
• Required to support with other reasonable requests in line with the business needs
• Communicating clearly and concisely, tailoring messages appropriately, validating that they have landed as intended in your team
• Responsible for the delivery of your team’s KPI’s, such as CRR and tNPS

Requirements:

• Organisational and time management skills, who can prioritise tasks and complete work on time
• Clear and concise communication to customers and colleagues
• Ability to multi-task several and sometimes conflicting priorities
• Experience collaborating effectively to continually improve customer and advisor experiences
• Passion, drive & a customer-obsessed mindset
• A passion to want to be an ambassador for the ASOS brand, positively applying to our values and behaviours
• Experience of leading a team in a Customer Service environment
• Approachable leadership skills who builds a relationship of trust
• Confidence to work towards targets in a high pressure environment with a good attention to detail
• The flexibility to work shifts which change on a weekly basis (including some weekends and/or evenings)
• The Ability to work in a fast paced, ever changing environment
• Experience of coaching a team to be able to deliver against performance metrics
• Experience managing HR issues effectively.
• Flexibility, a self-starter mindset and ability to adapt to changing circumstances