Arsenal Vacancies – Team Leader In England

Overview

Position Title: Team Leader

Company: Arsenal F.C

Location: England, United Kingdom

Job Description:

The Retail Management team is responsible for setting strategies and executing delivery on: Product licensing Product design and approval Retail pricing Store operations Revenue and profit targets Retail marketing and promotional activity; plus Visual merchandising Stadium Tours and Museum There is an inherent passion to drive new and different retail activity on an ongoing basis. The ambition is to be the world’s best football club operation, not necessarily the biggest. Benchmarking against the best in class international retailers is more relevant than against other football clubs. JOB PURPOSE The Stocks and Sales Team Leader will report into the Team Leader, the successful candidate will be accountable for implementing, monitoring & reviewing the effectiveness of the commercial operation for Stocks and Sales, making appropriate recommendations which focus & drive continuous improvement within their area of accountability. Furthermore, the role will support the Team Leader and Team Manager in delivery of the Operational Plan within their area of control Key Focus On: Sales (revenue & profit.)People Service Store Standards (Compliance & Regulatory.)Visual Merchandising Commercial Operations Cost Control & Cost Improvement

Responsibilities:

• Implementing and driving activities in store ensuring the delivery of the operations pillar strategy as laid down in the Retail Operations Plan and as directed by the Retail Team Manager encompassing: Sales Service People Standards (Compliance & Regulatory.)
• Costs Best Companies Survey Deputising for the Team Leader & Team Manager as and when required.
• Directly being responsible for managing the overall operation of the store in their absence.
• Embrace & demonstrate strong leadership qualities in line with the company’s vision and values
• Be self-driven and motivated with a can-do attitude and the desire to make a real difference. Able to deliver targeted KPI’s & P&L lines within area of control and as directed by the Retail Operations Manager.
• Capable of contributing ideas and solutions which support the Retail Operational Plan by driving performance & maintaining costs within your area of control and as directed by the Retail
• Operations Manager.
• Supporting the Team Leader and Team manager to ensure the operation & delivery of store events and match day & Kiosks. Liaison with the Retail Operations Manager and HO functions as required.
• Effective team co-ordination, being an ambassador for change, help the Team Leader and Team
• Manager create a culture which embraces change and will challenge the status quo to help drive sales, profit & the fan/customer experience.
• Challenges section coordinators and sets pace for action Delivers clear & concise feedback, conducts reviews and checks for clarity.
• Embraces change, demonstrates the behaviors of a change ambassador around their management team. Is held accountable for individual behaviors and those of the team.
• Any other duties as may be assigned from time to time by your Line Manager.
• Match/Event responsibilities and organisation Ensure we have the slickest & best in class match day store operation

Requirements:

• Proven experience in: Operating in a high-street retail environment.
• Directly line Managing circa 4 heads. Indirectly coordinating the activities of circa 50 workers
• Understanding commercial needs support the Team Leader and Team Manager to drive sales, service, cost control and fan experience. Experienced in driving a team to deliver. Sales. 1st Class Service.
• Store Standards.
• Cost Control.
• Stock management.
• Visual Merchandising.
• Behavioral expectations Proven experience in Shop floor and Window Visual Merchandising.
• Ability to make commercial decisions based upon company trade reports.
• Has led and coordinated stock takes and loss prevention processes, post result action plans implemented. Has controlled high volume deliveries and stock file management.
• Proven in Creating & forward planning activities 3/6 months in advance to ensure delivery against the Retail Operations Plan and as directed by the Team Leader and Team Manager.
• Providing feedback on individual’s performance and taking ownership for developing/coaching individuals at the request of the Team Leader to improve store and teams’ performance as required.
• Has managed performance improvement plans and has experience in performance management. Has attended weekly and monthly manager’s meetings, contributed to the topics being discussed with factual and credible information being shared.
• Has worked with third party suppliers and has negotiated best prices for consumables. Is a pro-active manager rather than reactive