Arsenal Careers – Venue Finance Administrator In United Kingdom

Overview

Position Title: Venue Finance Administrator

Company: Arsenal F.C

Location: London, England, United Kingdom

Job Description:

The Venue Department is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium. The Venue Department also manages the service of all fans on matchdays and non-matchdays. The department is responsible for the matchday operation across all areas of the stadium, ensuring a world-class fan experience for all fans inside and outside the venue, on matchdays and non-matchdays. In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction. The Venue Department is ultimately responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best in class service to all supporters and visitors to Emirates Stadium regardless of where they sit in the venue. JOB PURPOSE To ensure the reconciliation of revenue that comes through the Venue Department is processed efficiently and accurately within the specific time scales. Responsible for manging the process for all clients who have catering credit, ensuring that the accurate records are kept and updated on a match by match basis. RESOURCES MANAGEMENT

Responsibilities:

• Management responsibility for: Venue Finance Administrator or Assistant will directly report to the Venue Finance Team Leader.
• Reports to Ticketing Operations Manager Budgetary signing limit and commercial framework Jobholder is not responsible for a budget – all spend must be referred to the Ticketing Operations Manager.
• KEY RESPONSIBILITIES Lead the end of day daily reconciliation, reporting and banking on the following revenue streams, Club Level, ticket sales, ticket exchange, membership sales, booking fees, which can range on average from c 500 transactions to c 12000+ per day, ensuring that all monies received are allocated correctly.
• Liaise regularly with the Club’s Finance Department to support and deliver objectives.
• Support with Refund requests- Home and Away tickets refund administration, working to set policies and timescales.
• Support PTS (Payment Disputes) investigations and administration process.
• Monitor Chargebacks/Touting & Fraud, providing analyse and reports Lead the reconciliation of
• General Admission and Club Level Season Ticket Renewals/Sales, maintaining cumulative totals of each revenue stream including the Finance payment on a daily basis.
• Prepare VAT receipts and administration for season ticket members. Lead the process of sending out monthly invoices for Matchday consumption to all box holders, ensuring that they pay by within the time stated.
• Responsible for manging all clients who have catering credit, ensuring that the spreadsheet is kept up to date and can be reconciled at any time.
• Manage the internal/external PSSO invoice process including coding, recording and maintaining accurate records. Act as first point of contact for any clients who have invoice queries.
• Monitoring and management of the Venue Finance Administrator or Assistant.
• Coaching and development of the Venue Finance Administrator or Assistant to achieve service excellence across all interactions.
• Provide cover in the absence of the Venue Finance Administrator.
• Match Day/Event Responsibilities Required to work on Match days/Events to assist in varied duties, will be required to undertake a supervisory role at specific times (including match days and events)

Requirements:

• MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training: Educated to an A level standard Proven knowledge of accounting practices, principles and practices.
• Specific Experience: Required The Job holder should have experience working in a high transactional reconciliation environment across different products and services.
• Familiarity with using Sport XR ticketing system Desired Ideally the Job holder should have experience dealing with Customers.
• Good knowledge of all Club services and products.
• Abilities/Skills/Knowledge: Methodical work ethic following policies and procedures Excellent attention to detail and accuracy in all tasks Excellent planning and time management skills
• Excellent numeracy and literacy skills Ability to multitask and be pro-active to work to strict deadlines, priorities all tasks whilst remaining calm in a high-pressure environment. Ability to work effectively as part of a team and without supervision to tight timescales and strict deadlines.
• Able to clearly communicate by phone with supporters and internal departments to identify and resolve issues.
• Enthusiastic, positive can-do attitude, dynamic individual, able to resolve ad-hoc queries as requested.
• Proficient use of MS Office applications – Excel, Word, and Outlook. Closing Date: 17/10/2021