Overview
Position Title:Insight Analyst
Company:Iceland Foods
Location:Deeside
Job Description:
Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on…We have a fantastic opportunity for an Insight Analyst to come and support our Workforce Management team, located at our head office in Deeside, near Chester.
Responsibilities:
- Analyse financial wage data and create financial models for decision support
- Anticipate future demands of initiatives related to performance and design/implement solutions to meet these needs.
- Analyse past results, perform variance analysis, identify trends, and make recommendations for improvements
- Guide the cost analysis process by establishing and enforcing policies and procedures
- Evaluate financial wage performance by comparing and analysing actual results with plans and forecasts
- Provide creative alternatives and recommendations to reduce costs and improve financial wage performance
- Support the implementation of best practices in terms of financial controls and reporting into new developments.
- Increase productivity by developing automated reporting/ forecasting tools
- Perform financial wages forecasting, reporting, and operational metrics tracking
Requirement:
- Discounted gym membership
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- 25 days holiday, plus 8 days bank holiday
- Strong problem solving, quantitative and analytical abilities.
- Subsidised Costa onsite
- Excellent communication, collaboration, and delegation skills.
- Strong ability to plan and manage numerous processes, people, and projects simultaneously.
- Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Our standard benefits package includes:
- Experience with Excel, Word, and PowerPoint.
- Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Highly subsidised restaurant onsite with our own Michelin Star Chef!
- Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
- Free parking
- 10% store discount, 30% club individual restaurant discount
- · Double discount weeks
About Iceland Foods
Position Title:Customer Care Advisors
Company:Iceland Foods
Location:Deeside
Job Description:
Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. Our customers are at the heart of everything we do, and we pride ourselves on not only providing them with the most innovative and best products available, but also ensuring their customer journey is the best it can be!
With the increase in our Online demand, we are now looking to grow our Customer Care team here in Deeside. We’re looking for driven and confident individuals who love to go above and beyond to deliver the best customer service they can.
Responsibilities:
Take ownership of your customers and enquiries
Supporting with Online Orders, Payments, in-store Deliveries, Online deliveries, Bonus Card enquiries, Store enquiries, General questions etc.
Be able to deal with challenging customers and scenarios
Resolve issues in an effective and timely manner
Requirement:
Proficient with computer & Microsoft suite
Telephony/Contact Centre experience
A passion for Customer Service is a must!
Ability to be proactive and reactive to changes
Be able to work well under pressure and be able to multitask
Excellent communication skills, both verbally and written
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