Overview
Position Title: Assistant Hotel Manager
Company: Travelodge Hotels Limited
Location: York, England, United Kingdom
Job Description:
Travelodge is expanding fast and we now have over 570 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience.
Our Assistant Hotel Managers are passionate about delivering an outstanding customer experience and strive to deliver a consistently high quality product plus great service at every contact point.
As Assistant Hotel Manager of the 104 room site in York Central Micklegate, you would be responsible for leading, coaching and motivating the reception, housekeeping and bar café teams.
Responsibilities:
- Reporting and overseeing any repairs or maintenance needed
- Maximising food and beverage sales by cross and upselling
- Additional responsibilities include rota management, banking and health and safety
- Making sure rooms and communal areas are cleaned by company best practice
- Recruiting motivated team members and making sure they have a warm induction
- Working with team members to create personal development plans
- Reviewing customer feedback to produce targeted action plans
- Ensuring food is prepared and presented to brand standard
About Travelodge Hotels Limited
In 1985, we reinvented the concept of the low cost overnight stay by launching the UK’s first budget hotel chain. For over 30 years, we’ve been there for our customers in the right place and at the right price enabling them to stay away from home in a comfortable room, whatever their reason for travelling – whether visiting family and friends, arriving on time for a meeting, watching their favourite band or taking the kids to the zoo.
Our pioneering spirit is as true today as it has always been, which is why we continue to open loads of hotels and strive to continually improve our offering whilst keeping a keen eye on costs, so we can keep our prices low. By always putting ourselves in our customers’ shoes, we understand what’s most important to them is a consistent, clean and comfortable stay, in a location where they need to be, at a price they are prepared to pay.
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