Hermes Driver Jobs – Corporate Bookings Co-ordinator In Cardiff, UK

Overview

Position Title: Corporate Bookings Co-ordinator

Company: Hermes

Location: Cardiff, UK

Job Description:

Working out of our Flagship Rugby Hub, as a Corporate Bookings Co-Ordinator is to book all client requirements for collections, returns, assets, trailers, flyers and all other hub inbound in to our Planning Software. You’ll manage and interact with the corporate clients as a front face of the Hermes operation so you must be an excellent communicator and someone who is comfortable working with large amounts of complex data.

You will be working within our planning and operations department. Working alongside our team of Forecast Analysts and Planners you will work pro-actively to suggest optimised changes and provide the final plans to the Planners and Hub operations teams. The position holder will also support and manage/track the assets to ensure good service and supply.

Responsibilities:

• Liaising with clients, including face to face interaction, regarding client collection requirements to discuss asset, returns and collection requirements, maintaining a positive relationship. Uploading collection requirements ready for planning for all clients.
• Booking Returns, Supplier Owned Transport, Assets (such as cages, pallets, magnums, collars etc), Flyers and
• Collections in line with SLAs, optimising wherever possible to ensure the most cost effective and efficient methods
• Agreeing the planned hub trunking legs and timings with the hubs and confirming the stand trailer requirements for both the Hubs and Clients
• In collaboration with the Corporate Bookings Manager, participate in annual peak planning across the
• Corporate Bookings Function, including detailed client requirements to enable the Forecast & Planning team to use historical data for forward planning and trends in the future.
• Onboarding of new clients into the network through implementing the new client ops brief and interfacing with the internal systems
• Liaising with Commercial management team regarding client requirements
• Defining operational routes, quantities per route and the forecast / schedule

Requirements:

• First class organisational skills, you’ll be a real self-starter holding yourself accountable for meeting targets and deadlines
• Great Microsoft Office skills, including MS Excel where you’ll be comfortable with general formulas, pivot tables, data manipulation and modelling
• An understanding of transport planning, you’ll understand how supply chain works and will have experience of working within the industry
• Ability to work weekends on a rota basis (traditionally 1 in every 4)
• Great customer service skills, you’ll be able to make the complex simple and be able to deal with tricky customers in a demanding environment