Post Office Ltd Jobs Vacancies Near Me – Integrity Investigator In Birmingham

Overview

Position Title: Integrity Investigator

Company:  Post Office Ltd

Location: Birmingham, UK

Job Description

The role holders reports to the Speak Up and Intelligence Manager within the Speak Up Team and is responsible for all aspects of investigation of whistleblowing reports received within Post Office Ltd and other conduct investigations. The role holders’ activities include interviewing subjects, root cause analysis, reviewing documentation, processes and procedures and identifying any corrective controls required, ensuring that these are implemented.

Responsibilities:

• Managing the Whistleblowing processes on a day to day basis, including the receipt, logging and tracking of all reports received, regardless of channel used to report
• Ensuring thorough, timely and consistent investigation of all whistleblowing reports
• Producing detailed written reports setting out details of the investigation, any fact-finding interviews undertaken, conclusions and recommendations
• Provide reassurance to whistleblowers or potential whistleblowers, that their concerns will be thoroughly investigated and ensure that regular contact is made with them during the investigation.
• Deliver a range of activities to capture feedback from whistleblowers and stakeholders to ensure continuous improvement in whistleblowing processes
• Produce regular MI, data and trend analysis to help identify systemic issues, training needs and knowledge gaps.
• Deliver recommendations for improvements in processes and controls to minimise risks and non-compliance and providing reporting to relevant management and governance bodies.
• Deliver training, awareness and communications across the business and to targeted groups to encourage reporting of issues and help create a culture of confidence that issues will be taken seriously and properly investigated.

Requirements:

• Understanding of Whistleblowing requirements and experience working in an environment dealing with sensitive investigations
• Strong influencing skills and the ability to interact with all levels of management, including senior management
• Well-developed written and verbal communications
• Good planning and organisational skills particularly when managing a variety of complex case loads and competing priorities
• Ability to evaluate and assess risks in relation to whistleblowing cases
• Able to produce high quality work and attention to detail
• Discretion dealing with sensitive and confidential work
• Previous experience working with a case management system is desirable